Extrels knowledgeable Factory Trained and Certified Support Personnel can resolve a variety of customer concerns ranging from simple software and hardware issues to more complex application questions. Oftentimes, the issues can be resolved without requiring the delay or expense of an on-site visit. If the problem cannot be resolved via telephone or e-mail, Extrels systems can be set up with Remote Support software allowing us to view and run your system through a secure connection. This provides you with fast access to Technical Support Personnel when on-site support is not required, desired, or feasible.
If on-site support is required, rest assured that our Factory Trained and Certified Support Personnel are available around the world to minimize system downtime.