Customer Support

Extrel’s knowledgeable Factory Trained and Certified support personnel can resolve a variety of customer concerns ranging from simple software issues to more complex application questions without requiring the time or expense of an on-site visit. If the problem cannot be resolved using traditional telephone troubleshooting methods, the majority of Extrel’s systems are equipped with Remote Support software allowing us to view and run your system through a secure connection. This provides you with fast access to technical support personnel when on-demand support is not required, desired or feasible.

If on-site support is required, rest assured that our Factory Trained and Certified support personnel are available in various cities around the world to minimize system downtime. Extrel responds to all on-demand requests with a sense of urgency to provide assurance that your system with be operational in the shortest time possible. We are committed to providing the highest quality support services for our growing customer base of over 1000 process and research instruments worldwide.